This Policy governs cancellation, rescheduling, and refunds relating to appointments and services booked with Tasva Diagnostics and Multispeciality Clinics ("Tasva"). By booking an appointment, you agree to this Policy.
Refunds for cancelled appointments shall ordinarily be processed as follows:
| Cancellation Time | Refund |
|---|---|
| More than 72 hours before appointment | 90% |
| 48–72 hours before appointment | 85% |
| 24–48 hours before appointment | 70% |
| 6–24 hours before appointment | 25% |
| Less than 6 hours before appointment | No Refund |
| No-Show | No Refund |
Administrative deductions cover booking and operational costs.
One rescheduling request made more than 24 hours before the appointment is permitted without charge, subject to availability.
Where consumables, reagents, or specialised preparation have already commenced, Tasva may deduct the actual costs incurred or deny refunds. Promotional packages may be governed by separate terms and may be non-refundable.
Tasva may cancel or reschedule appointments due to doctor unavailability, equipment malfunction, emergencies, force majeure, or operational reasons. Where no alternative appointment is available, the amount paid for the affected service will ordinarily be refunded. Such refund shall constitute Tasva's sole liability.
Eligible refunds shall ordinarily be processed through the original payment method within 10–15 business days, subject to banking and payment gateway timelines.
The following charges are ordinarily non-refundable:
Tasva may, at its sole discretion, consider refunds or rescheduling outside this Policy in genuine exceptional circumstances. Such relaxation shall not constitute a precedent.
Patients must arrive on time and comply with all preparation instructions. Failure to do so may result in cancellation without refund.
Tasva reserves the right to amend this Policy by publishing updated versions from time to time.
Tasva Diagnostics and Multispeciality Clinics
Email: __________
Phone: __________
Address: __________